Does zero feature requests = zero churn?

Published about 2 months ago • 1 min read

EP. 5 | CHANGE FLAG: FEATURES

There's one type of company that shouldn't run into Change Flags.

Because when open source users hit a wall, they don't churn. Nor do they chat support.

They just open the source code and fix the bug or add the capability themselves.

So how do open source companies still lose accounts?

Ep 5: Who writes the release notes when your customers write the code? The open-source product adoption gap | Ft. Mario Araujo, Head of Product Growth at Flosum, ex-Head of Growth at Penpot

Ideas from this episode you don't want to miss:

(06:06) What half of Penpot's 30,000 monthly signups have in common, and why it makes every launch harder

(06:40) How nine different first-session use cases across just two personas kills the idea of straight-line onboarding

(08:28) What Penpot built instead of an onboarding tour, and why it's a better choice for their lifecycle

(09:25) The surprising reason Mario thinks onboarding checklists exist

(12:17) The email that a twelve-person team in Ukraine sends that almost no SaaS company sends

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