|
Sporadic observations. Misc. build-in-public experiences. Weekly podcast breakdowns turning 3-star reviews into growth experiments.
EP. 5 | CHANGE FLAG: FEATURES There's one type of company that shouldn't run into Change Flags. Because when open source users hit a wall, they don't churn. Nor do they chat support. They just open the source code and fix the bug or add the capability themselves. So how do open source companies still lose accounts? Ep 5: Who writes the release notes when your customers write the code? The open-source product adoption gap | Ft. Mario Araujo, Head of Product Growth at Flosum, ex-Head of Growth...
EP. 4 | CHANGE FLAG: PLATFORM / PERCEPTION Up for some SaaS Mad Libs? Fill in the blank: Bitly is a ____________ (noun) You're probably right. But also wrong. Because Bitly is tackling a __________ (proper noun) Change Flag. Ep. 4: The product adoption tax nobody warns category leaders about | ft. Tara Robertson, CMO at Bitly Ideas from this episode you don't want to miss: (03:49) How being famous for one thing introduces churn (in the shape of a customer asking for a product that's been in...
699 WORDS | READ TIME: 3 MIN | CHANGE FLAG: MASTERY Interruptions are only annoying if they're interruptions When you walk into a store and a saleslady sidles over and asks how she can help, what's your reaction? Well, it depends. If you're shopping for your niece's birthday and you have no idea what's trending in the world of teeny-bopper-dom, you thank Saleslady and let her show you the selection of custom phone lanyards. But if you know the exact shade of chartreuse that Niece wants, plus...